Refund policy

Returns Policy:

At Evermore Blooms, we take pride in delivering high-quality everlasting roses. As our products are delicate and made to order, we have a specific Returns Policy in place.

No Returns for Change of Mind:

We do not accept returns or offer refunds for a change of mind. Please make your selection carefully and consider your purchase before completing your order.

Returns for Faulty Products:

We strive to ensure that your Evermore Blooms arrive in perfect condition. However, in the rare event that you receive a faulty product, we are here to assist you.

Conditions for Faulty Products:

1. Contact Us Within 7 Days:

• If you believe you have received a faulty product, please contact us at hello@evermoreblooms.com.au within 7 days of receiving your order.

2. Provide Details and Photos:

• To expedite the process, please provide details of the fault and include clear photos of the product in question.

3. Assessment and Resolution:

• Our team will assess the provided information and photos. If the product is deemed faulty, we will provide you with instructions for return or offer a replacement.

Cancellations:

Cancellations can be made within 30 minutes of placing the order. If you wish to cancel your order, please email hello@evermoreblooms.com.au with your order number to request a cancellation.

Important Notes:

• All returns and cancellations are subject to review and approval by our team.
• We reserve the right to refuse a return or cancellation if it does not meet our policy criteria.

How to Contact Us:

If you need assistance or have questions about our Returns and Cancellations Policy, please contact us at hello@evermoreblooms.com.au. Our customer service team is here to help.

 

Thank you for choosing Evermore Blooms. We appreciate your understanding and cooperation regarding our Returns and Cancellations Policy.